The device model and service information, such as what repair you are looking for and what issues you are experiencing with your device will be entered during appointment creation.

If you can find the device model number, that will help in finding your specific device, as some devices share a model name, but may be manufactured in different years. To find the model number, you can find it in the settings of your device in the about phone section, and on some device models, you can find the model number listed on the back or the bottom of the device.